Payment

Payment can be made via the website using Credit Card, Debit Card or PayPal, if you wish to collect your part, we accept payment via cash on collection or card payment upon arrival. Cheques are accepted but must be cleared before the item is collected or dispatched.

Payment must be made within 48 hrs or your order may be cancelled unless otherwise agreed.

Shipping

G-Tec 4x4 have a great reputation for dispatching and delivering parts quickly. Parcel deliveries to the UK are dispatched within 1 working day and delivered within 24/48hrs depending on which service has been selected. UK pallet services are also dispatched within 1 working day but are delivered within 2-3 working days. International shipment will take longer.

Regardless of which service you have selected all parcels/pallets will require a signature upon delivery so please ensure someone is available to receive the parcel. Redelivery fees may be charged if no one is available.

Courier Service

Parcels are delivered within 24/48hr depending on which service you have selected. This service requires a signature on delivery.

Royal Mail Service

Smaller items are sent via a Royal Mail recorded service, this service requires a signature on delivery. This is not a guaranteed service but parcels are normally delivered within 1-2 days.

Pallet Service

We use a pallet service to deliver larger items such as Engines and Gearboxes, this is a 2-3 day service and will require a signature on delivery. Please provide a contact number so the pallet company can call to arrange delivery on a suitable date.

Multiple item discount

We are able to offer a discount on delivery for multiple items. if you wish to purchase more than one item, please contact us so we can discuss shipping discounts.

Worldwide Delivery

We are happy to deliver parts to the majority of the world, we do however ask our customer to contact us to discuss the options and timescales available prior to purchase.

We are here to help so please don't hesitate to pick up the phone and call to discuss your requirements.

Returns

If you have purchased an item from us and believe there is an issue with the part, please contact us in the first instance so we can identify the problem and work with you to resolve it. Once you have opened a case via eBay, we our limited with the actions and response we can provide.

If a part is purchased in error or you have simply changed your mind, please return to us within 14 days in original condition.Parts must not have been fitted or tested in anyway. Goods must be returned by the buyer and shipping cost paid. All parts are security marked so refunds will only be issued once the item has been received and originality confirmed. A refund will be processed by the same method as the payment was made minus a 20% handling fee!

If a part is found to be faulty or damaged this must be returned to us within 30 days, we will always supply a replacement part where possible at our cost. Where a replacement part is not available a refund of the purchase price including postage and packaging will be returned via the same method as the payment was made. If the returned part is found not to be faulty and was fitted incorrectly the postage and packaging cost will not be returned.Please report any damaged deliveries within 24hrs and provide pictures of the item and packaging it arrived in.

No labour cost or garage fees will be covered under any circumstances